Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalised orders

I can do some items to a customer request. Please contact me via message or use the custom order request option, and we can chat.

Is my packaging eco friendly?

Yes. I use cardboard boxes, unbleached paper wrap, and paper tape for my items. I will also recycle boxes from orders I have recieved. If I ever have to use bubble wrap, (and it's very rare I do) I have a stash of this from orders I have recieved ready for reusing.

How long does postage take?

I aim to dispatch (non custom items) within 24 hours (monday to saturday) wherever possible. I will send you a proof of postage after being taken to the post office so you can see it's on the way. For custom items, this can be discussed at time of placing your order.

Sizing details

I always try to put the sizes on my listing so that you can easily see if it's right for you. But if you ever want more detail, please ask and I will try my very best to help you.

Where do I get my fabrics from?

Where possible I purchase from other UK small business. I also get fabrics for recycling from a local hospice charity.

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