The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I can do some items to a customer request. Please contact me via message or use the custom order request option, and we can chat.
Yes. I use cardboard boxes, unbleached paper wrap, and paper tape for my items. I will also recycle boxes from orders I have recieved. If I ever have to use bubble wrap, (and it's very rare I do) I have a stash of this from orders I have recieved ready for reusing.
I aim to dispatch (non custom items) within 24 hours (monday to saturday) wherever possible. I will send you a proof of postage after being taken to the post office so you can see it's on the way. For custom items, this can be discussed at time of placing your order.
I always try to put the sizes on my listing so that you can easily see if it's right for you. But if you ever want more detail, please ask and I will try my very best to help you.
Where possible I purchase from other UK small business. I also get fabrics for recycling from a local hospice charity.